G
Getrude

1 reviews | Active since May 2024

31 Oct 2024, 17:18

TWO POT PAYMENT DELAYED INTENTIONALLY

TWO POT WITHDRAWAL Old mutual is delibarately holding on to our money, instead of transferring the money to our account they keeping it on hold even after a long time after SARS has deducted their fees. Old Mutual must continue to keep our fees though available as i see this company is going down yet they want us to recommend our friends and family to invest with them.I will never recommend any one as this company does not release payment intentionally.Im busy tranferring my funds to another company that knows that customer comes firsr i will also recommend you South Africans to also do that as you will be waiting for two pot payment for 90 days.What a dissappointnent Then again money has been released but they cannot tell nor give evidence!!That hurts that tou need i need my money yet i cannot access it even after in their what app that the process of claiming has been closed with no money available in my acciount but frozen in their system cannot be released!!

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Replies (1)
Old Mutual
Old Mutual's reply31 Oct 2024, 18:12
Official
Good day  Getrude

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Delia Smit
Old Mutual Complaints Management

Best regards,