TWO POT NO PAYMENT

I app**** for my Two pot payout on the 18 September 2024 and to date 20/11/2024 I still have not received my payout. My Broker and Myself are completely clueless on what is going on as iv been told on the phone by a representative that all my checks have been done and approved and there was a system error and now it needs to be done manually.... ok so how long does something manually take ??? more then 2 weeks as i am the one who has to take time out of my day and sit on the phone for 20mins waiting to yet again be told nonsense. We were told that it will take 30 days to do payouts.... WHAT A JOKE!!!!!!! What is the point of all of this and actually doing it if you cant even do it properly and also not even giving proper answers as too why its taken over 2 months and still no ETA on your stupid emails you send me with emails that mean nothing. YOU ARE WASTING MY TIME....Its funny how all you are interested in getting premiums in but the moment you need to pay money in you take your time on.....PATHETIC SERVICE