1 reviews | Active since Oct 2024
Two Pot is a NIGHTMARE!
Two Pot Problems!
I have app**** for my withdrawal on the 20 September 2024. I got a call on the 25th stating that they require to cancel my application as they are unable to verify my Bank account with my selected Bank and requested that I reupload my request after 5 working days.
5 workings days have passed (Now 3 October 2024) and when I try to apply again I receive an error message stating "Transaction in progress. You cannot make a withdrawal at this time".
I called the call center to confirm what is going on and why I am unable to reupload as the initial stated waiting period has passed, and I was rudely advised that they have a Backlog and to try again in 6 days. This after I was Cut off in the middle of a conversation with 3 agents (In total for that day), with a total hold time of over an Hour.
To date, I am still not able to do anything on their whatsApp line. Can anybody help?! I just need to do an application, get the ball rolling, Get Help, or reliable feedback.
HELP A GIRL OUT OLD MUTUAL
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Thank you for escalating this matter. I have received a call from Old Mutual today assisting with my issue. I am very happy with his service and thank you for your prompt action.
Regards
Thank you for escalating this matter. I have received a call from Old Mutual today assisting with my issue. I am very happy with his service and thank you for your prompt action.
Regards
I require a update on my withdrawal status. After speaking to Iesa Cupido on the 10th, he advised that everything is on track, Banking details verified, Verification with me was also done and ready to be sent to SARS, however when I called the call center today I was advised that my withdrawal is still on hold and have not yet been sent to SARS.
Thank You
I require a update on my withdrawal status. After speaking to Iesa Cupido on the 10th, he advised that everything is on track, Banking details verified, Verification with me was also done and ready to be sent to SARS, however when I called the call center today I was advised that my withdrawal is still on hold and have not yet been sent to SARS.
Thank You
Thank you for your update. I will arrange that Iesa make contact with you to provide an update.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Thank you for your update. I will arrange that Iesa make contact with you to provide an update.
Kind regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,