two pot

May I ask when is the two pot money going to be paid as I called SARS they told me that my directives it was approved and they gave feed to old mutual now I am surprised to hear from old mutual that you must get 3 notifications before you receive your funds and why must it take 30 days old mutual we have been waiting for 2 weeks after we have did the two pot on whatsapp nothing is happening we don’t getting any feedback only SARS checked for me and it was approved and they tax me R9000 and whats left will be paid in my bank account but old mutual is telling that they haven’t receive any feedback from SARS so who is lying because I gave SARS all my details and they confirm that the directives are approved old mutual must pay. So I called old mutual I was holding for almost 30 minutes with the consultant saying he going to check for me what is happening and he didn’t even give anything he said he will call me back with feedback. Why old mutual is taking so long why didn’t fix their system knowing that two pot its going to impact your system we cannot be waiting for 30 days while other investments our friends and families are getting feedback and their money from 3 to 7 days ,come old mutual please do better at least by the end of this week people must receive their money and again we are shouting at your consultant because they can’t even explain whats happening they know nothing, other institution paid their client in 5 to 7 days but with old mutual it’s a hassle , please assist and tell if OLD MUTUAL has the money to pay us are we going to get our money before end of this week or we going to wait for another 6 months for just two pot.

Angry client not happy with OLD MUTUAL , please assist in this matter complaints are everywhere with old mutual but nothing has been done hope you will do something about this and please don’t just keep quite just like this two pot old mutual thing pls give me feedback.

Unhappy client