LN
Lebohang N
1 reviews | Active since Oct 2017
11 Mar 2025, 12:55
Two Pot claimed to have been withdrawn twice in the same financial year.
Old Mutual is by far the most disappointing company ever. Being told something only because you called in, something that should have been their priority to communicate is ridiculous...I was advised they have no SLAs on the cancellation of the withdrawal,I was also told they once cancelled I will be told when I can withdraw?! I mean what? I just wait again for them to get their ducks in a roll? I honestly feel like employees should have a petition to have they policies removed...it seems nothing here is guaranteed.
I am so upset and disappointed by the service here.
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Replies (2)
Old Mutual's replyOfficial
11 Mar 2025, 13:11Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2025, 13:11
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
LN
Lebohang N's updateReviewer Update
16 Mar 2026, 18:01Good day
Tomorrow will be day 5 of the 3-5 day escalation/ investigation period, I have received zero assistant to this day, no changes on the status, this is really the worst service ever. Does the word emergency mean anything?
Kindly advise how much the amount put aside would have made? If possible i want to cancel this request and claim that all interest that would have been accumulated be paid into my balance by Old Mutual . Should I have no feed back by tomorrow I will need you to send me these estimate with urgency! It is also day 14 of the withdrawal, making tomorrow the 15th day which is half way to the 30 day turn around!
Tomorrow will be day 5 of the 3-5 day escalation/ investigation period, I have received zero assistant to this day, no changes on the status, this is really the worst service ever. Does the word emergency mean anything?
Kindly advise how much the amount put aside would have made? If possible i want to cancel this request and claim that all interest that would have been accumulated be paid into my balance by Old Mutual . Should I have no feed back by tomorrow I will need you to send me these estimate with urgency! It is also day 14 of the withdrawal, making tomorrow the 15th day which is half way to the 30 day turn around!
LN
Lebohang N's update16 Mar 2026, 18:01
Reviewer Update
Good day
Tomorrow will be day 5 of the 3-5 day escalation/ investigation period, I have received zero assistant to this day, no changes on the status, this is really the worst service ever. Does the word emergency mean anything?
Kindly advise how much the amount put aside would have made? If possible i want to cancel this request and claim that all interest that would have been accumulated be paid into my balance by Old Mutual . Should I have no feed back by tomorrow I will need you to send me these estimate with urgency! It is also day 14 of the withdrawal, making tomorrow the 15th day which is half way to the 30 day turn around!
Tomorrow will be day 5 of the 3-5 day escalation/ investigation period, I have received zero assistant to this day, no changes on the status, this is really the worst service ever. Does the word emergency mean anything?
Kindly advise how much the amount put aside would have made? If possible i want to cancel this request and claim that all interest that would have been accumulated be paid into my balance by Old Mutual . Should I have no feed back by tomorrow I will need you to send me these estimate with urgency! It is also day 14 of the withdrawal, making tomorrow the 15th day which is half way to the 30 day turn around!