SA
Sonia A
1 reviews | Active since Oct 2024
29 Oct 2024, 08:12
Two Pot
This is my second review and considering that I have not received any feedback since the last two weeks if I could give 0 stars I would. Despite Old Mutual breaching the 30 day timeframe as promised, I have since received no correspondence / update on the payout despite receiving the SARS confirmation message more than a week ago. Every agent at the Call Centre is unaware of what the delay is and I was advised that they are "trying" to find ways to pay me out. I was also advised not to call them everyday and to call after 3 days. The service and manner in which these matters are being handled is below satisfactory with agents not being able to handle clients in a professional manner.
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Sonia A's updateReviewer Update
11 Nov 2024, 15:34 I've lodged 2 complaints and till date there is no positive feedback. Apart from these generic explanations, no a single Consultant has been able to tell me where my application is and when I will receive my funds. Dealing with Old Mutual has been an absolute nightmare and a complete waste of resources. Being an established entity, I would think there would be a little professionalism and urgency in these matters.
SA
Sonia A's update11 Nov 2024, 15:34
Reviewer Update
I've lodged 2 complaints and till date there is no positive feedback. Apart from these generic explanations, no a single Consultant has been able to tell me where my application is and when I will receive my funds. Dealing with Old Mutual has been an absolute nightmare and a complete waste of resources. Being an established entity, I would think there would be a little professionalism and urgency in these matters.