Two months to transfer money, extremely poor customer care!!

OLD Mutual has the worst customer care!! Trying to contact them is a nightmare, either you are placed on hold or they respond to your email a week later or not.I even went to a branch and they could not help. I struggled for nearly TWO months to transfer money out from Old Mutual. They do not bother to contact you if they need info, only after you enquire about the progress they get back to you. When they eventually made the payment the first time they (Janet) got the account number wrong they also used the wrong payment method. Not once communicating with the transferring institution. I lost thousands due to a delay in payment that should have been done in 10 days and eventually dragged on for 40 days. Do not invest with OM they are good to take your money but slow to pay!!