1 reviews | Active since Mar 2016
Turn-around time (Ref. Number: CE***)
<p>I withdrew my savings with Old Mutual with the hope that I would contribute to my Dearest Aunts funeral last weekend!!</p> <p>From a turn-around time for the funds to be available in my account of 5 days, it is now 3 weeks. I am glad I have no Funeral cover for myself and family with Old Mutual, cos I wonder if it were a Funeral cover claim, what would have happened then. I've got a retirement annuity with Old Mutual as well and have a good mind of shifting over elsewhere. Or does OM think when one surrenders an Investment account, it is for "funs Sake"? </p> <p>If anyone surrenders an Investment policy, (as per customer trends/service evaluation), since you have been in the industry for a while, you should know that it is for EMERGENCY purposes. I mite not be withdrawing a huge amount, but the little that i had with you would've contributed a whole lot.</p> <p> </p> <p>I WILL BE CANCELLING MY RETIREMENT ANNUITY WITH YOU BY COB TODAY!!!</p> <p> </p> <p>Regards.</p> <p>One ****ed off member of yours</p>
Hi Andile,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Chris Cloete
Hi Andile,
Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.
Kind regards
Chris Cloete
Thank you for telling us about your experience. I apologise for the way that your request was managed. I realise that you needed the surrender proceeds to be paid sooner. We finalised the payment this morning and sent you an SMS confirmation.
Kind regards, Chris Cloete
Thank you for telling us about your experience. I apologise for the way that your request was managed. I realise that you needed the surrender proceeds to be paid sooner. We finalised the payment this morning and sent you an SMS confirmation.
Kind regards, Chris Cloete