TRYING CLAIM FUNERAL COVER OF MY LATE MOTHER

I WOULD LIKE TO COMPLAIN ABOUT MY SITUATION AT OLD MUTUAL,ON FEBRUARY 2015 I WENT TO OLD MUTUAL PRETORIA AT PRETORIUS STREET TO CLAIM FUNERAL COVER FOR LATE GRANDMOTHER AND ONLY TO FIND THAT MY FATHER'S *** FUNERAL COVER WAS NOT BEEN CLAIMED FROM MY LATE MOTHER'S *** POLICY.<br> I TRIED TO CLAIM IT AS MY FATHER PASSED AWAY ON 10/02/2011 AND MY MOTHER 05/06/2002 USING MY MOTHER FUNERAL POLICY BUT WAS TOLD TO BRING BI-16634 ALL REQUIRED DOCUMENTS AND DUE TO DEATH HAPPENED ON 10 FEBRUARY 2011 I COULD NOT TRACE BACK BI-16634 EVEN TODAY.<br> <br> NOW MY QUESTION TO OLD MUTUAL IS THAT: WHAT SHOULD I DO? TO CLAIM TH E FOLLOWING POLICIES *** AND *** FOR MY FATHER AS ONLY HAVE DEATH CERTIFICATE,ID AND LETTER OF AUTHORITY AND ALL THE POLICIES FROM MY LATE FATHER WAS CLAIMED THROUGH OLD MUTUAL IN FEBRUARY 2011.<br> <br> I WANT OLD MUTUAL TO ASSIST ME THE CLAIM OF THE POLICIES MENTIONED ABOVE AS I BELIEVE WHEN MY LATE MOTHER TOOK THE POLICIES WAS TO TAKE OF HIS FAMILY AND SPOUSE EVEN TODAY HER POLICIES ARE NOT CLAIMED.<br> <br> KINDLY ASSIST ME THIS SITUATION EVEN IF IT TO GO BACK TO MY LATE FATHER FILES TO CHECK COPIES AND GIVE ME WAY FORWARD I WILL APPRECIATE.<br> <br> KIND REGARD