Trouble Getting a Refund - Impossible to for the company to refund Customer

I am having a bad response from Old Mutual. My problem started when I was withdrawing money from an investment account. They continued debiting my bank account after the policy has been canceled. I HAVE BEEN ASKING FOR REFUNDS FOR MONTHS, WITHOUT SUCCESS!!!

On numerous occasions I have visited the Old mutual branches requesting that they refund me. During the first during visit I was told that the system will regenerate the refund automatically, a month later no refund came through. I went to the branch, and this occasion I was told to submit proof of a proof of debit, this was emailed to the representative. The Old mutual representative advised that the funds will be available with things seven working days. The funds were never debited to my account. 2 months later I haven't received the funds and decided to visit a branch again. On my last visit I was told the topic will be escalated to the branch manager and I should expect a call. Nothing happened thereafter. I am sitting here with no refund and no communication from Old Mutual.

The systems and processes from Old mutual are frustrating and it appears that they have no regards to their customers. Based on the response and the treatment I got from this company, I will never make business with Old mutual in future. Very Frustrating!!!