MM
Mohau M
1 reviews | Active since Feb 2026
11 Feb 2026, 14:58
Treating customers fairly is non existent at Old Mutual
I am aggrieved by the service I have received from Old Mutual at the Mall of the South branch. I have been going there to follow up on a refund for over 2 months, and to date, I have not received any positive feedback. I have even visited other nearby branches (Sam Ntuli and Alberton City), yet I am not getting any satisfactory results. In fact, I am not receiving any feedback unless I go in myself. My initial visit was on 21 November 2025, and I have been visiting the branches every week for follow-up, but there have been no results. What happened to TCF?
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
11 Feb 2026, 15:12Good day Mohau,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Feb 2026, 15:12
Official
Good day Mohau,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
MM
Mohau M's updateReviewer Update
16 Feb 2026, 10:37I received a proof of payment for the funds paid in 2023, even though my claim was for the funds paid after that transaction. Old Mutual, please check on the policy and assist with this.
MM
Mohau M's update16 Feb 2026, 10:37
Reviewer Update
I received a proof of payment for the funds paid in 2023, even though my claim was for the funds paid after that transaction. Old Mutual, please check on the policy and assist with this.
Old Mutual's replyOfficial
16 Feb 2026, 11:11Good day, Mohau.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply16 Feb 2026, 11:11
Official
Good day, Mohau.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management