AK
Amogelang K
1 reviews | Active since Jan 2014
06 Nov 2025, 14:22
treated unfairly
old mutual has sent me to the doctor to do lungs tests. i used medical aid to pay,i have sent them the invoice as requested. now they don't want to pay me. they say the doctor must reverse the medical aid funds then they will pay him his money. the doctor is saying he can't reverse the payment to the medical they must pay me directly.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
06 Nov 2025, 14:58Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply06 Nov 2025, 14:58
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
AK
Amogelang K's updateReviewer Update
12 Nov 2025, 15:34I have the email stating that instead of paying me R1480.00 they will pay me R483.00 which is not fair. It was their employee `s fault of not telling me in advance that they will pay the costs. I had to send her watsup message to ask who will pay, she said the old mutual will pay but still she didnt explain to me that i must tell the doctor that old mutual will pay. The receptionist demanded the payment i had to produce the medical aid. I was thinking that they will call the doctor while i am still there that they will pay.
I want the full payment because if the medical is exhausted i will use cash due to their fault.
I want the full payment because if the medical is exhausted i will use cash due to their fault.
AK
Amogelang K's update12 Nov 2025, 15:34
Reviewer Update
I have the email stating that instead of paying me R1480.00 they will pay me R483.00 which is not fair. It was their employee `s fault of not telling me in advance that they will pay the costs. I had to send her watsup message to ask who will pay, she said the old mutual will pay but still she didnt explain to me that i must tell the doctor that old mutual will pay. The receptionist demanded the payment i had to produce the medical aid. I was thinking that they will call the doctor while i am still there that they will pay.
I want the full payment because if the medical is exhausted i will use cash due to their fault.
I want the full payment because if the medical is exhausted i will use cash due to their fault.
Old Mutual's replyOfficial
12 Nov 2025, 16:24Hi there, thank you for your message. Our team will continue to communicate with you via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply12 Nov 2025, 16:24
Official
Hi there, thank you for your message. Our team will continue to communicate with you via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management