Treat customer fairly and respect

I visited old mutual...office in Scottburgh...down by standard bank The lady check for me and my policies are up to date.. So i needed to withdraw from my kids school fund..

So he advise to surrender the policy then ill re apply..she tried then system does not allow. She told me to go up old mutual Scottburgh mall branch..it was after 2 Pm.

When i reach there i was welcomed. By receptions... So she created a ticket for me Then same time the lady that was supposed to assist ma came in...from lunch

And that lady called another ticket on the que but i was in front of her..

I was told to go back and register again. The receptions change my ticket make it appointment to avoid for me to be sent back in the quee

What i dont like the most its like they dont know how to help me they keep on whispering about me. Even the way they working its like they dont know the information about investment..

I was not impressed and irritate.. I stayed close to 2 hours in that brach Can Old Mutual scottburgh management inform and teach theirs staff on basic things that they should know. I recieved that sms at 15:56 from 2:20 in the branch

Old Mutual: Thank you for visiting one of our branches today. Your reference number is CEB***. We will contact you if we need further information. We value your continued support. FSP&Ins. T&Cs