SM
Sibusiso M
1 reviews | Active since Jan 2021
18 Apr 2025, 22:53
Travel voucher code issue
I am part of the Old Mutual Rewards programme. I bought a travel voucher which, when I claimed it to book a flight on TravelStart, gave me problems as both the Old Mutual and Travelstart portals did not accept the Voucher code number as being invalid. This is an issue as the voucher will expire after 30 days if not redeemed. I am stuck here.
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Old Mutual's replyOfficial
19 Apr 2025, 02:29Good day Sibusiso,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply19 Apr 2025, 02:29
Official
Good day Sibusiso,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Best regards,