TRASHY SERVICE 🚮

I forwarded a withdrawal request on the 01/03/2025 ( it was on a Saturday) via Old Mutual WhatsApp portal. Immediately received an sms acknowledging my claim together with a reference number.

On Tuesday the 04/03/2025, I called just to make a follow up if indeed my claim went through.

An agent indeed acknowledged my claim and a transaction summary was forwarded to me via email stating that payment request was processed and complete!!

Waited for the money as advised that it can take up to working 7 working days. Made another follow up the following Tuesday, No warm transfer to ensure that indeed you have been attended to! When phone gets cut off you call in again speak to a different agent and start your query afresh which I did when phone cut off not even the courtesy to call me back as a client to finalize the query instead I received another transaction summary as if the claim was only made on that day !

Nobody wants to say anything, the one thing you’ll be told is that claims take up to 7 days !

Till today 17/03/2025 I'm still waiting for my money. I made that withdrawal not to buy sweets but for urgent and important things I need to attend to. Everyday I wake up hoping that maybe it’s going to reflect on my account as I’m desperate where I currently am for me to get money I’ve voluntarily contributed towards but when I need it I’m not assisted as promptly as I expected.

So frustrated and disappointed being treated as though you’re being done a favour 🚮