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thato T
1 reviews | Active since May 2016
09 Jul 2025, 12:32
Trash
Old Mutual SuperFund Team,
I am extremely frustrated by the lack of response regarding a transfer request submitted on 30 June. To date, no one has responded to the email or provided the outstanding information required to progress the matter.
This level of service is unacceptable. Please advise what your standard turnaround time is for responding to queries of this nature, as the continued delay is causing unnecessary frustration and concern.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
09 Jul 2025, 13:02Good day Thato,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply09 Jul 2025, 13:02
Official
Good day Thato,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
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thato T's updateReviewer Update
14 Jul 2025, 11:05Hi Old Mutual,
My query has not been resolved, kindly advise what your turn around time?
My query has not been resolved, kindly advise what your turn around time?
tT
thato T's update14 Jul 2025, 11:05
Reviewer Update
Hi Old Mutual,
My query has not been resolved, kindly advise what your turn around time?
My query has not been resolved, kindly advise what your turn around time?
Old Mutual's replyOfficial
14 Jul 2025, 11:18Good day Thato X,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply14 Jul 2025, 11:18
Official
Good day Thato X,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management