Transfer to the wrong fund...

I have been waiting since February 2016 for my pension fund to be transferred to that of my new employer.<br> I have just found out that it was transferred to the wrong fund, despite me furnishing all the required details in my withdrawal form.<br> <br> I had to fill in another fund to get it transferred to the right fund and the consultant (Noluntu Solani), has now asked me for my banking details to transfer it to my personal bank account. What part of the email subject (which states clearly that the transfer is from one FUND to another FUND), and the form (which clearly states exactly the same thing) does she not understand????<br> <br> This is causing everyone to waste time and energy because of carelessness, or stupidity, or incompetence, or all of the above.<br> <br> No one has bothered to apologise for that. It must be considered normal for Old Mutual to waste customers' time and take forever to process transfers.<br>