kN
kelebogile N
1 reviews | Active since Nov 2013
05 May 2026, 11:15
TRANSFER OF RETIREMENT POLICIES
I AM NOT HAPPY ABOUT THE SERVICE I AM GETTING FROM OLD MUTUAL, SINCE THE BEGINNING OF THIS YEAR MY BROKER FROM LIBERTY HAVE BEEN SENDING EMAILS REQUESTING FOR THE 2 RETIREMENT POLICIES I HAVE WITH YOU TO BE TRANSFERED TO THEM THROUGH SECTION 14 AND TO DATE THAT HAS NOT BEEN DONE. ON THE 20TH OF APRIL 2O26 I RECEIVED AN EMAIL FROM DIANE GONCALVES REQUESTING THAT THE CONSENT LETTER FROM ME AND ID COPY BE EMAILED SO THAT THE 2 POLICIES CAN BE TRANSFERED BUT NOTHING SINCE THEN AND YOU KEEP ON DEDUCTING MONEY FROM MY SALARY FOR THE BUSINESS I NO LONGER WANT TO CONTINUE DOING WITH YOUR COMPANY.I AM GIVING YOU 24HOURS TO MOVE MY POLICIES OR ELSE I WILL REPORT YOU TO THE OMBUDSMAN, AND STOP TAKING MY MONEY.....
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Replies (9)0
Replies (9)
Old Mutual's replyOfficial
05 May 2026, 12:08Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply05 May 2026, 12:08
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
kN
kelebogile N's updateReviewer Update
20 May 2026, 14:16I HAVE NOTICED THAT MY POLICIES HAVE NOT BEEN MOVED TO LIBERTY AFTER SEVERAL REQUEST THAT MY BROKER DID AND AFTER THE COMPLAINT I SENT ON THE 5TH OF MAY 2026. I DO NOT WANT TO SEE ANY DEDUCTIONS FROM YOUR COMPANY ON MY PAYSLIP THIS MONTH A THAT WILL BE ***** AND AS I AM NOT GETTING ANY ASSISTANCE FROM YOU I WILL BE REFERRING THIS MATTER TO THE OMBUDSMAN😡😡😡😡😡
kN
kelebogile N's update20 May 2026, 14:16
Reviewer Update
I HAVE NOTICED THAT MY POLICIES HAVE NOT BEEN MOVED TO LIBERTY AFTER SEVERAL REQUEST THAT MY BROKER DID AND AFTER THE COMPLAINT I SENT ON THE 5TH OF MAY 2026. I DO NOT WANT TO SEE ANY DEDUCTIONS FROM YOUR COMPANY ON MY PAYSLIP THIS MONTH A THAT WILL BE ***** AND AS I AM NOT GETTING ANY ASSISTANCE FROM YOU I WILL BE REFERRING THIS MATTER TO THE OMBUDSMAN😡😡😡😡😡
Old Mutual's replyOfficial
20 May 2026, 14:54Good Day Kelebogile,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply20 May 2026, 14:54
Official
Good Day Kelebogile,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
kN
kelebogile N's updateReviewer Update
20 May 2026, 14:58THIS IS TAKING FOREVER AS YOUR BRANCHES ARE ALSO *********** AND DONT WANNA CANCEL THE DEDUCTION ALWAYS REFERRRING ME TO CALL YOUR CALL CENTRE LINE. THIS IS TOTALLY UNACCEPTABLE, I DO NOT WANT TO DO ANY BUSINESS WITH YOUR COMPANY PLEASE TRANSFER MY POLICIES TO WHERE I WANT THEM TO BE HANDLD
kN
kelebogile N's update20 May 2026, 14:58
Reviewer Update
THIS IS TAKING FOREVER AS YOUR BRANCHES ARE ALSO *********** AND DONT WANNA CANCEL THE DEDUCTION ALWAYS REFERRRING ME TO CALL YOUR CALL CENTRE LINE. THIS IS TOTALLY UNACCEPTABLE, I DO NOT WANT TO DO ANY BUSINESS WITH YOUR COMPANY PLEASE TRANSFER MY POLICIES TO WHERE I WANT THEM TO BE HANDLD
Old Mutual's replyOfficial
20 May 2026, 16:37Thank you for your comments. The matter is currently being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply20 May 2026, 16:37
Official
Thank you for your comments. The matter is currently being attended to, and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
kN
kelebogile N's updateReviewer Update
25 May 2026, 14:12I have just received my payslip now and i have noticed that you have *****ulently deducted money for the policy that i am fighting with you to move to Liberty after i have stated on numerous emails that i have sent to you that i do not want to do any business with you and you must never take my money again and since the 13th of May 2026 no correspondence have been received from you as my policy still shows that no movement has been by your company, I AM GETTING ANNOYED AND FED UP WITH YOUR INCOMPETENCIES. I WANT THE MONEY YOU TOOK FROM MY SALARY BACK......
I AM GIVING YOU UNTIL THE END OF BUSINESS TODAY TO MOVE MY POLICIES AND FAILURE TO DO SO I WILL REPORT THIS TO OMBUDMAN.
AND STOP ****ING TELLING ME THAT I WILL BE RESPONDED TO BY EMAIL WHILE YOU HAVENT MOVED MY POLICIES AND STILL TAKING MY MONEY
kN
kelebogile N's update25 May 2026, 14:12
Reviewer Update
I have just received my payslip now and i have noticed that you have *****ulently deducted money for the policy that i am fighting with you to move to Liberty after i have stated on numerous emails that i have sent to you that i do not want to do any business with you and you must never take my money again and since the 13th of May 2026 no correspondence have been received from you as my policy still shows that no movement has been by your company, I AM GETTING ANNOYED AND FED UP WITH YOUR INCOMPETENCIES. I WANT THE MONEY YOU TOOK FROM MY SALARY BACK......
I AM GIVING YOU UNTIL THE END OF BUSINESS TODAY TO MOVE MY POLICIES AND FAILURE TO DO SO I WILL REPORT THIS TO OMBUDMAN.
AND STOP ****ING TELLING ME THAT I WILL BE RESPONDED TO BY EMAIL WHILE YOU HAVENT MOVED MY POLICIES AND STILL TAKING MY MONEY
Old Mutual's replyOfficial
25 May 2026, 18:21Good Day Kelebogile,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply25 May 2026, 18:21
Official
Good Day Kelebogile,
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
kN
kelebogile N's updateReviewer Update
18 Jun 2026, 15:10IT IS NOW OVER A MONTH THAT I HAVE REQUESTED FOR MY POLICIES TO BE TRANSFERED TO LIBERTY AND UNTIL TODAY NOTHING HAS BEEN DONE NY THIS STUPID COMPANY, AND NOW MY RIGHTS ARE BEEN VIOLATED AS OLD MUTUAL ID DRAGGING THEIR FEET AND REFUSING TO TRANSFER MY POLICIES. THEY REQUESTED MANY DOCUMENTS FROM ME WHICH I AND MY BROKER SUBMITTED TO THEM, THE ONLY THING THEY DI IS TO GET AN EMAIL FROM SOME DIANE GONCALVES AKING FOR THE SAME DOCUMENTS OVER AND OVER AGAIN. PLEASE PLEASE TRANSFER MY POLICIES AND STOP DEBITING MY MONEY I DO NOT WANT TO DO WITH YOU ANYMORE
kN
kelebogile N's update18 Jun 2026, 15:10
Reviewer Update
IT IS NOW OVER A MONTH THAT I HAVE REQUESTED FOR MY POLICIES TO BE TRANSFERED TO LIBERTY AND UNTIL TODAY NOTHING HAS BEEN DONE NY THIS STUPID COMPANY, AND NOW MY RIGHTS ARE BEEN VIOLATED AS OLD MUTUAL ID DRAGGING THEIR FEET AND REFUSING TO TRANSFER MY POLICIES. THEY REQUESTED MANY DOCUMENTS FROM ME WHICH I AND MY BROKER SUBMITTED TO THEM, THE ONLY THING THEY DI IS TO GET AN EMAIL FROM SOME DIANE GONCALVES AKING FOR THE SAME DOCUMENTS OVER AND OVER AGAIN. PLEASE PLEASE TRANSFER MY POLICIES AND STOP DEBITING MY MONEY I DO NOT WANT TO DO WITH YOU ANYMORE
Old Mutual's replyOfficial
18 Jun 2026, 15:16Good day Kelebogile
We note your concerns regarding your complaint. Please note that your transfer is underway and being attended to as requested. Feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your concerns regarding your complaint. Please note that your transfer is underway and being attended to as requested. Feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Jun 2026, 15:16
Official
Good day Kelebogile
We note your concerns regarding your complaint. Please note that your transfer is underway and being attended to as requested. Feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your concerns regarding your complaint. Please note that your transfer is underway and being attended to as requested. Feedback will be provided via email.
Regards
Old Mutual Complaints Management