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1 reviews | Active since Oct 2016

10 Jun 2026, 10:54

******** transactions on my account

I logged a query with Old Mutual on 25/05/2026 (reference number: UT***) requesting details of transactions on my account. Since then, I have attempted to contact the call centre on multiple occasions but was kept on hold and transferred between various departments without receiving any meaningful assistance. I was advised to escalate the matter via email to the complaints department, which I did on 03/06/2026. However, I have not received any response to date. This matter is of serious concern, as funds have been deducted from my account without any explanation. As a result, I will be lodging a formal complaint with the Ombudsman.

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Replies (4)
Old Mutual
Old Mutual's reply10 Jun 2026, 11:15
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
's update12 Jun 2026, 13:56
Reviewer Update
I have not received a replay, the replay from Old Mutual is probably a AI generated responds
Old Mutual
Old Mutual's reply15 Jun 2026, 15:21
Official
Good Day Linette,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply17 Jun 2026, 11:48
Official
Good day Linette, 

Thank you for reaching out to us. Your complaint has been assigned to a complaints assessor and we will be in contact via email as requested.

Kind regards
Old Mutual