Train and workshop various unnatural death benefit claim processes, documents required to the old mutual team members, it is disheartening to be told this is the first time they come across such a death claim submitted. This is not the service I signed fo

I have been loyal to Old Mutual Funeral Benefit cover for over a period 9 years paying my premiums without fail on my side. Last year 27th of November 2024 I lost my brother due to unnatural death. I have started my claiming process on the 28th of November 2024 through WhatsApp channel, further to that I even visited the walk in Branch in Dobsonville to seek assistance since I was not winning through the WhatsApp channel and still my claim was not finalised. I also visited another Branch in Diepkloof Square to find out what is the hold up to date the claim is still not finalised. They keep asking for different documents that I have already handed to the consultants in the walk-in branches.

The sad part is that I had to assist in burying my brother through my savings whilst I have a funeral benefit cover.

Below find various reference numbers for your perusal CEA*** / CEA***/ CEA***7/CEB***/ CEB***/ CEB***/ CEB***/ CEB*** /