Totally poor service.

I recently opened a personal loan and a mymoney plan with old mutual finance. Then i was told the amounts i would be repaying per month and that was fine. I was then advised that should i not need the monthly disbur*****ts on mymoney plan i should write a letter stating that i want them cancelled. I wrote this letter and i forwarded it to the head office and i got a response from someone called 'Lebeeka' or something and i explained that i would like to have the repayment amount to be restructured after cancelling the disbur*****ts. The person said they have escalated the matter, which i guess they never did since i never got a response. I then called head office again and i was told that i should visit the branch again wiith my payslip and 3 months bank statement, which i handed in while applying for the facilities in the first place. I visisted the branch and i informed them about the restructuring request, they again took the matter up with head office and still today, i'm still waiting. Clearly nothing was done because the debit order went through with the original amount and yesterday i was supposed to get a disbur*****t and nothing has come through. Very disappointing.