TOTALLY MESSED UP BY OLD MUTUAL!!!!!!!!!!!

My name is Dr Emmanuel Owusu-Sekyere, I have 3 investments with Old Mutual, and I have been dealing with a staff of theirs called Mpho Masebe.

I asked to draw down on two of these investments Numbers, ***0 and ***3. I filled in the forms and attached all necessary documents on the 16 February 2022. It was supposed to take 7 working days, only for me to find out after seven working days that it had not been processed at all!!!.

A gentleman called Philipus took over my request and asked me to wait for another 7 working days. Again after the second 7 working days the wrong account which I cannot withdraw from is what was processed, only to be told, you cant draw down on this account. Yes of course, that is why I indicated right from the start which accounts I was drawing down from. The account they went for was not indicated on the disinvestment forms I filled. So what was informing their processing of my request I have no idea.

I am buying a house and I need this amount very urgently to sort out the lawyers' fees . Mpho Masebe has terribly messed me up, neither could Philipus help in anyway whatsoever!!!!! This is unacceptable!!!!!!!!!!!!! After 14 working days I am still waiting for my withdrawal!!!

I need this matter sorted out immediately as in the next 24 hours because I cannot afford to wait for another 7 working days!!!!! And all charges must be waived completely!!!!!!!!!!!!

Thank you Hello Peter