Totally disgusted

This has been the worst service I have ever received. My family member has been burried already, and I am STILL awaiting feedback, nvm a payout. You people Made me feel like a common ********. You never had any problems in taking my monthly premiums. However now, problems are created. And when asked (by the client) what is the problem, I was told " we are not at liberty to discuss ". My broker as even tried to step in and resolve the matter, to no success. This is the 8th day since my claim has been made. 7th day since I have submitted documents. No one has called me. I have spent my airtime calling your company. Wasting petrol, diving to branches, sending emails.

This is unacceptable!!! " Dear Valued customer" is a lie and such terms should not be used by your company.

I will be canceling ALL my policies with you. . Life Cover, Savings Plan, Retirement, Funeral Policies for immediate and extended family. I never want to feel this way again. Its already painful loosing a loved one, then one has to.sit with **** like this.