CS
Chris S
1 reviews | Active since Mar 2009
02 Jun 2026, 09:05
Total lack of service from Old Mutual
How can OM send out premium increase letters which require a password, without any guidance as to what they need? I've tried ID numbers, policy numbers and dates to no avail. An email to them on 14 April was acknowledged but with no reference number and there was no follow up. A further email was also ignored. Really, is this what we should expect from a (once) respected financial institution?
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Old Mutual's replyOfficial
02 Jun 2026, 09:39Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply02 Jun 2026, 09:39
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management