Too good to follow up

Old mutual never ever follow up! They just ignore you. I have been with old mutual for many years. I always tell ppl how happy i am with them. When my dad passed away 4 years ago i had absolutly had no problems with them.

Now i regret referring ppl to them. Unfortunatly i lost my job in 2024 ive been struggling alot to pay my policy. I then eventually went to Centurion branch and i explained my situation and the guy said he understands and they can help me with a payment holiday. He called his manager and they both explained to me that after 4 months not paying it will lapse. I was 1 month behind and had to pay that day for nov month. After going into the system the guy explained to me i qualify for 5 months meaning the month i did not pay and another four months. I was so relieved when he said ill only pay end of Feb again. I told him after loosing my job and home i really dont want to loose my policy. He said he completly understands and promises my policy will be safe. I sign papers recieved emails for this and now they email me my policy has lapsed and is closed. I emailed 5 different addresses,reached out on facebook and they said they will assist in this week. And its Thursday already and no feedback at all. Some emails i got a ref ticket number others are just ignored. Being unemployed i can not get to the branch... Neither do i have airtime to call them. And i explained this to them aswell!

I need a response and someone to help me in this matter