PM
Prudence M
1 reviews | Active since Mar 2021
02 Mar 2021, 19:07
To be honest I'm totally disappointed as I've never skipped any payment.
I'm currently having a serious problem with old mutual funeral claim. Visited the branch 3 times and its been 2months now. No feedback no payment nothing!!!
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Replies (2)
Old Mutual's replyOfficial
03 Mar 2021, 09:02Dear Prudence M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply03 Mar 2021, 09:02
Official
Dear Prudence M
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
PM
Prudence M's updateReviewer Update
18 Mar 2021, 11:35I was sent an email on the 10th March 2021 confirming the money will be into my account with 48hrs. Till today I havent received any of it. I'm really disappointed and definitely I'm gonna pull out all my policies if this is how clients are taken for granted.
Regards
Prudence
Regards
Prudence
PM
Prudence M's update18 Mar 2021, 11:35
Reviewer Update
I was sent an email on the 10th March 2021 confirming the money will be into my account with 48hrs. Till today I havent received any of it. I'm really disappointed and definitely I'm gonna pull out all my policies if this is how clients are taken for granted.
Regards
Prudence
Regards
Prudence