Title: Retirement Surrender Delay Due to Old Divorce I am very frustrated with how Old Mutual is handling my retirement surrender

Title: Retirement Surrender Delay Due to Old Divorce I am very frustrated with how Old Mutual is handling my retirement surrender. I got divorced in 2018, and when I took this retirement policy in 2023, I was already long divorced. My marital status was clear at the time and there were no issues raised. Now, during the surrender process, my 2018 divorce is suddenly being treated as a problem. This does not make sense. If there were concerns, they should have been addressed in 2023 when the policy was started. I have submitted all required documents, yet my surrender is still delayed with no clear explanation. I request a proper explanation and immediate processing of my retirement without further delays.