Tired and frustrated

Item: Old Mutual
Rating: 1
Author: Claudia P

I have a paid up funeral policy with Old Mutual and on 31/072024 I received a call from Ms Abrahams confirming that I can cancel the policy and withdraw the money on it.

I have been emailing her to contact me or to get the correct department to contact me but I haven’t received a call to date.

I have no airtime so this is why I needed her to call me.

I’m tired of trying to reach out without any feedback.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

29 Jan 2025, 10:30

Good day Claudia P,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management

Old Mutual's reply29 Jan 2025, 10:30

Official

Old Mutual's replyOfficial

08 Feb 2025, 20:26

Good day Claudia,

We can confirm that our team has been in contact with you and the matter has been resolved.

Please accept our sincere apologies for any inconvenience caused.

Regards,
Old Mutual Complaints Management

Old Mutual's reply08 Feb 2025, 20:26

Official