TIME WASTING

I RECENTLY DECIDED TO LAPSE AN INVESTMENT I HAD WITH OLD MUTUAL AND FILLED OUT THE FORMS AND PROVIDED THE NECESSARY DETAILS. THERE WAS A PERIOD OF WAITING WITH NO CORRESPONDENCE FROM OLD MUTUAL. ON ENQUIRING ON MY BEHALF, MY BROKER WAS THEN TOLD THAT THEY NEEDED PROOF OF MY HAVING POWER OF ATTORNEY OVER THE ACCOUNT NOMINATED FOR PAYMENT.<br> <br> WHY DID THEY NOT ASK FOR THIS INFORMATION EARLIER?<br> I AM THE POLICY HOLDER AND PAYER AND HAVE NOMINATED THIS ACCOUNT. WHY SHOULD THERE BE ANY ISSUES?<br> OLD MUTUAL DEBITED THEIR PREMIUMS FROM THIS VERY ACCOUNT FOR YEARS WITH NO NEED FOR THIS INFORMATION.<br> IS THIS JUST PROCRASTINATION ON THEIR BEHALF?<br> I TRIED THEIR CALL CENTRE BUT WAITED FOREVER ON THE LINE WHILE HAVING TO LISTEN TO AN ANNOYING RECORDING.<br> <br> I AM NOW THINKING...<br> WILL MY FAMILY HAVE THE SAME ISSUES WITH MY LIFE INSURANCE WHEN I AM NO LONGER AROUND???