SM
Seabata M
1 reviews | Active since Jun 2018
21 Jun 2018, 12:11
Three months accessment
I`ve submit my claim for my late brother and I received the message that the will be a delay in payment of the claim as it was referred to additional assessment. Since 31/05/2018 I received that sms till today I have not receive any updates about my claim and worst part I had to borrow money from people while my had funeral cover with Old mutual
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Replies (2)
Old Mutual's replyOfficial
21 Jun 2018, 14:11Dear Seabata
Thank you for the second review regarding your claim.
As discussed during our telephone conversation, your claim is currently under review and a decision will be made once all validations have been made.
Regards
Vuyani
Complaints Management
Best regards,
Old Mutual's reply21 Jun 2018, 14:11
Official
Dear Seabata
Thank you for the second review regarding your claim.
As discussed during our telephone conversation, your claim is currently under review and a decision will be made once all validations have been made.
Regards
Vuyani
Complaints Management
Best regards,
SM
Seabata M's updateReviewer Update
22 Jun 2018, 11:59But why does it have to take this long to validate the claim?
SM
Seabata M's update22 Jun 2018, 11:59
Reviewer Update
But why does it have to take this long to validate the claim?