THIS WASN'T IN YOUR ADVERTS

Very disappointing experience with Old Mutual. Have been trying to get the proceeds of a matured RA transferred to a different provider. Received an email on 7 Sept apologizing for the the lack of communication and committing to provide the necessary documentation 'within 5 to 10 working days'. Besides the new provider's, and my, numerous follow-ups to OM, all that has transpired from OM's side is an email declaring that 'the Form H has been completed' and that provision of the form is 'subject to (OM) Trustee availability'.

CLEARLY, POLICYHOLDERS SERVE AT THE PLEASURE OF THE OM TRUSTEES.

In other words, nothing concrete has transpired further, and this is more than 3 months after the 5 -10 working day commitment!

OM RA holders or prospective holders should also note that there is no manner of reaching OM's Section 14 department directly. So it's log a call, and then hurry up and wait, and wait, and wait.. for YOUR money..