This is what service is about

After my experience and report of the Pier 14 Branch in Port Elizabeth on 09:22 Tue 13 Oct, Brent Sellidon of the Old Mutual Complaints Centre was assigned to my complaint.<br> What a pleasure to deal with this extremely polite, competent individual.<br> After the initial complaint was resolved, I was referred by another OM department to return to the offending branch and have forms completed that the branch did not do during my visit.<br> One call to Brent and he took it upon himself to resolve the issue. Within hours the forms were mailed to me, I signed and mailed it back to Brent.<br> He kept me posted twice a day on progress.<br> What a pleasure to work with this person! Thank you for assigning Brent Sellidon to my case - my confidence is restored!