Think Twice

I dont't really like doing bad reviews by my experience with Old Mutual recently has been anything but a smooth ride. I took out a TFSA a few months ago in addition to Retirement Annuity and Funeral Cover. I took it out for Emergencies and was advised that I would have access to my funds at anytime. I quickly realized that the TFSA was not the right account for emergencies and requested to cancel my policy and have the funds already invested in there, refunded back to me. I have been struggling to get this sorted since the beginning of last month. Back and forth emails, documents that need to be certified, other documents etc. Everytime I want to inquire how far along the process is, I need to contact them. When I do, it's a standard email with turnaround times and nothing has been sorted.

Now, after struggling for more than a month, and being advised the policy was cancelled and no more debits will take place and funds will be refunded after 7-9 working days (which has already passed) I log onto my old mutual app only to see the very policy showing as "Active" again. Like ***. What was all that back and forth for over these past few weeks. Can someone please assist me to sort this nonsense out as soon as possible. Am I going to have similar issues with my other policies?

Your text messages that you send are not even properly worded and full of spelling mistakes. I'm tired of making all the effort and want this sorted as soon as possible.