They think they do a customer a huge favour with they bad attitude!

Hello Peter.On the 14 November I went to Old mutual branch in Johannesburg Gandi square to simply remove AIM from my policy. The receptionist than told me she also needs my bank statement and I asked but why as I am not submitting a claim and nor requesting for a refund. She could not give me a prober answer. What made it worse is the attitude and the body language said it all. It was that Old mutual that she present is doing me a huge favour and she is just not willing to help.When I said to her but your call centre never ask me for a bank statement when I ask Aim to be skipped and that I will rather work through their call centre she was just oh so happy an just gave me a look as if I was crazy. I cannot remember whenever Old mutual has ever treated me as a customer they treat one as if they doing you a huge favour. Whether one actually deals with the call centre or the branch but the branch is worse. I also have a unit trust with them and whenever I called I have to change confirm my address and only today I have learned after all these years that my address has never been change. Old mutual I am ever sorry that I decided to do business with you and won't ever recommend you as a business !