KK
Khanya K
1 reviews | Active since Aug 2025
16 Aug 2025, 11:24
They said my case has been sent for verification and feedback will be provided as soon as we receive
They said my case has been sent for verification and feedback will be provided as soon as we receive. Unfortunately, no time standard can be linked to this case. I submitted my claim since last week there's no update today I called one of the branches and they said it can take 6 months because of the deceased doesn't have an ID nor birth certificate we don't know the ID no of the deceased but there's a letter from home affairs stating what's going
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Old Mutual's replyOfficial
16 Aug 2025, 12:17Hi Khanya
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Aug 2025, 12:17
Official
Hi Khanya
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management