ZN
Zola N

1 reviews | Active since Apr 2015

13 Apr 2015, 11:21

They playing hide & seek in paying my claim

I have been paying monthly a fee for my provident fund witch is a SACAWU Provident fund witch is under Old Mutual from 2 years. I recently resigned October 2014 till today its been 6 months I havent got my money and the process takes 6 weeks. I have been calling every week from January 2015 and I have been treated with no respect, I've been treated as less emportant, I've been **** to and promises were **** that I would be called back by a supervisor witch was just a way to get me off their faces.<br> <br> I have leant that Old Mutual only care about taking money from me and not I don't matter that they must pay my claim. <br> <br> All I want is my money, I have worked very hard for I and I will never again use Old Mutua's services because they suck.

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Replies (1)
Old Mutual
Old Mutual's reply13 Apr 2015, 13:33
Official
Hello ZMG,

I'm sorry that you've had to follow up on your claim and have experienced a delay.

We are investigating and will be in contact with you to provide feedback.

Kind regards

Kareemah Sulayman
OMEM CST Complaints Management