R
Rona
1 reviews | Active since Jan 2025
20 Jan 2025, 09:05
They haven’t proce...
They haven’t processed my request to move my RA, a request from September 2024 despite constant contact from me and my financial advisor
Helpful (0)
Replies (5)0
Replies (5)
Old Mutual's replyOfficial
20 Jan 2025, 09:21Good day Rona,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply20 Jan 2025, 09:21
Official
Good day Rona,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
R
Rona's updateReviewer Update
20 Jan 2025, 09:30You have been typing the same response since October 2024, on email, on twitter.
Reference#(2-***) ***7
[S14OutPF***]
Ref. [CMPLNTS***2]
So many references including complaints one and zero movement, while you debit my account every month. My request will be 4 months old by end of this week
Reference#(2-***) ***7
[S14OutPF***]
Ref. [CMPLNTS***2]
So many references including complaints one and zero movement, while you debit my account every month. My request will be 4 months old by end of this week
R
Rona's update20 Jan 2025, 09:30
Reviewer Update
You have been typing the same response since October 2024, on email, on twitter.
Reference#(2-***) ***7
[S14OutPF***]
Ref. [CMPLNTS***2]
So many references including complaints one and zero movement, while you debit my account every month. My request will be 4 months old by end of this week
Reference#(2-***) ***7
[S14OutPF***]
Ref. [CMPLNTS***2]
So many references including complaints one and zero movement, while you debit my account every month. My request will be 4 months old by end of this week
Old Mutual's replyOfficial
20 Jan 2025, 09:39Dear Rona
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply20 Jan 2025, 09:39
Official
Dear Rona
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
R
Rona's updateReviewer Update
28 Feb 2025, 14:03Dear OM
It's been a month since the Form H was sent to you and week since my follow up, but there hasn't been feedback and my RA has not been transferred to the receiving fund. What is the hold-up? A month is way past the 10 days it takes to transfer from the day the Form H is received.
Are you refusing to transfer my RA? Is this what your customer service looks like? 5 months since my request and it is not complete yet? What kind of business are you running?
It's been a month since the Form H was sent to you and week since my follow up, but there hasn't been feedback and my RA has not been transferred to the receiving fund. What is the hold-up? A month is way past the 10 days it takes to transfer from the day the Form H is received.
Are you refusing to transfer my RA? Is this what your customer service looks like? 5 months since my request and it is not complete yet? What kind of business are you running?
R
Rona's update28 Feb 2025, 14:03
Reviewer Update
Dear OM
It's been a month since the Form H was sent to you and week since my follow up, but there hasn't been feedback and my RA has not been transferred to the receiving fund. What is the hold-up? A month is way past the 10 days it takes to transfer from the day the Form H is received.
Are you refusing to transfer my RA? Is this what your customer service looks like? 5 months since my request and it is not complete yet? What kind of business are you running?
It's been a month since the Form H was sent to you and week since my follow up, but there hasn't been feedback and my RA has not been transferred to the receiving fund. What is the hold-up? A month is way past the 10 days it takes to transfer from the day the Form H is received.
Are you refusing to transfer my RA? Is this what your customer service looks like? 5 months since my request and it is not complete yet? What kind of business are you running?
Old Mutual's replyOfficial
03 Mar 2025, 06:49Good day Rona,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 Mar 2025, 06:49
Official
Good day Rona,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,