1 reviews | Active since May 2016

27 May 2016, 12:23

They gave me a retirement annuity without my consent

<p>I did a quotation on various products with Old mutual life cover retirement, dread disease and the likes, which i was comparing with other services providers in the same field, since i took a tax free investment with them i figured if they come less it will be easy to use one company for all my future and finances.</p> <p>Soon after i received a quote before i can make a decision they already started to debit my accounts, i called to find out maybe they debited my tax free investment more than they should and i was told i have a retirement annuity with them, The retirement is for R500pm which am sure by the time i retire i will be getting maybe R3000pm in 2063 that will be a tank of petrol so its not going to help me and now am stuck they sending me millions of forms to fill before they can cancel any of them while they are busy debiting my account every month.</p> <p> </p>

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Replies (3)
Old Mutual
Old Mutual's reply27 May 2016, 12:44
Official

Thank you for the review.

Sorry for the frustration caused in this regard. We will investigate and resolve the matter with you directly.

Kind regards

Kareemah Sulayman

Complaints Assessor

Old Mutual
Old Mutual's reply28 Jun 2016, 06:33
Official
I confirm the refund of R500.00 was transferred to your bank account on 22 June 2016. Attached is the proof of payment. Regards Kareemah Sulayman
's update28 Jun 2016, 06:49
Reviewer Update

Good day Kareemah

I do hope you are doing well.

Thank you so much for your efforts to resolve my issue it is very refreshing to know they are still companies that puts they client's needs over policies and all those office politics, I appreciate the constant feedback i received from your offices and the quick resolution hustle free

I have to give credit where credit is due and you guys went all out and I do appreciate all the efforts, Next time I need services you provide I don’t think they will be any company I think Old Mutual all the way .

Thank you again