They failed to pay Funeral benefit for my wife claiming its a new account yet I took it in January 2015. My wife passed on in March 2017.

Item: Old Mutual
Rating: 1
Author: Ayanda S

I took a Funeral Policy at Old Mutual in January 2015, the value then was R25000. In March 2017 my wife passed on. When I last checked the value it amounted to R34000. They told me its a new policy as it started deductions in February 2017. I decided to cancel every policy I have with Old Mutual as they failed me.

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Replies (2)

Old Mutual's replyOfficial

09 Jan 2018, 10:40

Dear Ayanda

Thank you for bringing this to our attention. We apologise for the inconvenience caused in this regard.

I will investigate and resolve the matter with you directly.

regards

Brent Sellidon

Complaints Assessor

Old Mutual's reply09 Jan 2018, 10:40

Official

Dear Ayanda

Thank you for bringing this to our attention. We apologise for the inconvenience caused in this regard.

I will investigate and resolve the matter with you directly.

regards

Brent Sellidon

Complaints Assessor

Ayanda S's updateReviewer Update

11 Jan 2018, 07:33

At the moment I'm in EC by Monday I'll be in Gauteng and will be able to gather payslips and email to you as evidence that even in June, July and other month you deducted the premiums via persal.

Ayanda S's update11 Jan 2018, 07:33

Reviewer Update

At the moment I'm in EC by Monday I'll be in Gauteng and will be able to gather payslips and email to you as evidence that even in June, July and other month you deducted the premiums via persal.