PW
Petru W
1 reviews | Active since Jun 2020
18 Nov 2025, 10:51
They failed to alloc...
They failed to allocate EFT payments and now except us to start from scratch even though we were up to date with payments
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
18 Nov 2025, 11:27Good day Petru W,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Nov 2025, 11:27
Official
Good day Petru W,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
18 Nov 2025, 12:59Good day Petru
Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
We look forward to your response so we can investigate accordingly.
Kind regards,
Old Mutual Complaints Management
Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
We look forward to your response so we can investigate accordingly.
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply18 Nov 2025, 12:59
Official
Good day Petru
Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
We look forward to your response so we can investigate accordingly.
Kind regards,
Old Mutual Complaints Management
Thank you for your review. We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
We look forward to your response so we can investigate accordingly.
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
24 Nov 2025, 10:45Hi Petru,
We’ve sent you a follow up email from *** requesting your ID and policy number so we can resolve your payment allocation issue promptly. Please check your inbox (and spam/junk folder) and respond at your earliest convenience.
Thank you for your cooperation – we’re committed to resolving this quickly.
Kind regards,
Old Mutual Complaints Management
We’ve sent you a follow up email from *** requesting your ID and policy number so we can resolve your payment allocation issue promptly. Please check your inbox (and spam/junk folder) and respond at your earliest convenience.
Thank you for your cooperation – we’re committed to resolving this quickly.
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply24 Nov 2025, 10:45
Official
Hi Petru,
We’ve sent you a follow up email from *** requesting your ID and policy number so we can resolve your payment allocation issue promptly. Please check your inbox (and spam/junk folder) and respond at your earliest convenience.
Thank you for your cooperation – we’re committed to resolving this quickly.
Kind regards,
Old Mutual Complaints Management
We’ve sent you a follow up email from *** requesting your ID and policy number so we can resolve your payment allocation issue promptly. Please check your inbox (and spam/junk folder) and respond at your earliest convenience.
Thank you for your cooperation – we’re committed to resolving this quickly.
Kind regards,
Old Mutual Complaints Management
Best regards,