MS
Matlou S
1 reviews | Active since Feb 2021
13 Jan 2026, 11:58
They don’t want to refund me
I had 10 years investments with Old Mutual 1st September 2025 my investment matured and I withdrew the money. Since 15th of September till date they’ve been taking money from my payslip I sent tons of emails approached their socials still they don’t want to refund me my money They going back and forth I sent proof still they don’t want to refund me
The biggest mistake I’ve made is to take policy with them
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
13 Jan 2026, 12:08Good day Matlou,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 Jan 2026, 12:08
Official
Good day Matlou,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
MS
Matlou S's updateReviewer Update
13 Jan 2026, 16:55Thank you
MS
Matlou S's update13 Jan 2026, 16:55
Reviewer Update
Thank you
Old Mutual's replyOfficial
13 Jan 2026, 17:07You are very welcome.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply13 Jan 2026, 17:07
Official
You are very welcome.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management