NJ
Nadine J
1 reviews | Active since Jan 2025
17 Jan 2025, 10:05
They don't payout funeral covers within 48 hours
Their funeral policies don't payout within 48 hours. They advertise falsely. The saddest part is they don't even care while you are grieving they just tell you excuses and stories. There's no use using them for funeral covers as you have to pay for the funeral cash. This is the second time this is happening. It's not the advisors it's the claims process that is non sense. It's need more than 72 hours I am still waiting for a payout for cover.
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
17 Jan 2025, 10:16Good day Nadine,
We have received your review and sincerely apologise for the distressing situation you have described.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising such claims as quickly as possible, and we will do everything possible to provide clarity and resolution.
One of our complaints assessors will be in contact surely for further information.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing situation you have described.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising such claims as quickly as possible, and we will do everything possible to provide clarity and resolution.
One of our complaints assessors will be in contact surely for further information.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply17 Jan 2025, 10:16
Official
Good day Nadine,
We have received your review and sincerely apologise for the distressing situation you have described.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising such claims as quickly as possible, and we will do everything possible to provide clarity and resolution.
One of our complaints assessors will be in contact surely for further information.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing situation you have described.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising such claims as quickly as possible, and we will do everything possible to provide clarity and resolution.
One of our complaints assessors will be in contact surely for further information.
Kind regards,
Old Mutual Complaints Management
NJ
Nadine J's updateReviewer Update
17 Jan 2025, 10:58I'm sure someone will contact me next week after the funeral.
NJ
Nadine J's update17 Jan 2025, 10:58
Reviewer Update
I'm sure someone will contact me next week after the funeral.
Old Mutual's replyOfficial
17 Jan 2025, 11:25Hi Nadine, a complaints assessor will be in touch with you shortly.
Old Mutual's reply17 Jan 2025, 11:25
Official
Hi Nadine, a complaints assessor will be in touch with you shortly.