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Beatrice B
1 reviews | Active since Dec 2016
07 Jul 2023, 09:54
They don't care about their clients
Why is it always a struggle to get assistance from Old Mutual but if you miss a payment they are quick to act? I was assigned a financial advisor but does not return my calls or respond to emails. I sent an email to customer care but to no avail.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
07 Jul 2023, 09:57Dear Beatrice
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply07 Jul 2023, 09:57
Official
Dear Beatrice
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
BB
Beatrice B's updateReviewer Update
07 Jul 2023, 14:33Please call me back. You did not leave your contact number
BB
Beatrice B's update07 Jul 2023, 14:33
Reviewer Update
Please call me back. You did not leave your contact number
BB
Beatrice B's updateReviewer Update
09 Jul 2023, 14:29Please call me first thing in the morning (Monday). I am still waiting for assistance.
I have noticed that you have also removed my name from Funeral cover.
Last year, you removed my twin sister on my life cover and after countless emails, I hit a wall and asked Ombuds to intervene and only then, was she added.
I am really frustrated with you Old Mutual!
I have noticed that you have also removed my name from Funeral cover.
Last year, you removed my twin sister on my life cover and after countless emails, I hit a wall and asked Ombuds to intervene and only then, was she added.
I am really frustrated with you Old Mutual!
BB
Beatrice B's update09 Jul 2023, 14:29
Reviewer Update
Please call me first thing in the morning (Monday). I am still waiting for assistance.
I have noticed that you have also removed my name from Funeral cover.
Last year, you removed my twin sister on my life cover and after countless emails, I hit a wall and asked Ombuds to intervene and only then, was she added.
I am really frustrated with you Old Mutual!
I have noticed that you have also removed my name from Funeral cover.
Last year, you removed my twin sister on my life cover and after countless emails, I hit a wall and asked Ombuds to intervene and only then, was she added.
I am really frustrated with you Old Mutual!