They do not want to cancel my RAF policy which I can't afford to pay anymore for no reason

I lost my job last year and because of this I couldn't afford to pay for my Retirement Annuity Fund policy I requested a premium holiday which Old Mutual granted for 4 months from November 2018. In March 2019 I still haven't found a job and the holiday period was over so I decided to cancel the policy. Since then I have been to the branch (different branches for more than 10 times) all the consultants are unable to explain why the policy cancellation application was denied the previous time I was there. All they can do is start another cancellation process. But still nothing is helping The worse part is that Old Mutual has now resumed the monthly debit orders again on my bank account and I have to constantly reverse the debit orders and that is not free guys. Kante what part of PLEASE CANCEL THE POLICY, I CAN'T AFFORD IT ANYMORE IS DIFFICULT TO GRAB???? Or your Consultants are just not trained to cancel?????