they deserve the WORST SERVICE EVER award

this is the worst service ever... you can get hold of no one regarding an annuity that must be paid out... in vanderbijlpark there is an old mutual in the mall and there is one in town... with the money that must be paid out we were given 2 different amounts... how can that happen?? we have started the process before the birth date and after the birth date witch is the 3rd of April ... when we were there we were told that the policy will take 2 to 3 weeks to be paid out.... 2 weeks after we were told that we get a phone call from old mutual that said that they are not going to process the annuity they will only do it in may??? Why weren't we told that from the beginning? why did they take 2 weeks to tell us that? for me this sounds more like someone did not do their job!!! we have laid an complaint at old mutual ombudsman as well and we still have not received any answer from them as well.... does any one at old mutual care about their customers?? I don't think I will ever put any of my money there again.... is there any one at old mutual that is interested in helping with this problem?