they are so horrible

if there was a minus 100 star i would put it. My husband and I have had the worst of the worst... he had been with old mutual for over 7 years problem started when he change bank so he called and gave them the new details to our surprise they deducted on the one previous one not the new one, luckily the card hard enough. called again to rectify was assured that they do have they new details.

then we didnt have money on the previous account so that month he went to the branch they said they will put him on call to the pay if possible or make arrangement they said they dont take payment but they with out him through to relevant department on the phone for that. he said he will just call when at his office for that which he did.

after the arrangement they made the deduction with the arrangement on the previous account that we were have been trying to move from, luckily they was more than enough but it was only premium and position of the missed premium, come following month still just premium. when we enquire as it to what's happening we were told one of the benefits have lapsed because of the premium that we had been trying to rectify. now they talking abt refunding us even less amount than we think we are suppose to be refunded.