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User S
1 reviews | Active since Jul 2024
24 Jan 2025, 09:40
They are only nice when they want you to join their policies when they must payout they are VERY BAD!
Old mutual is failing to payout my death claim policy which I claimed last year June 2024. My spouse had more than one active policy with them but they only paid the smallest policy. I have been trying to call them to follow up since they kept on saying the payment is in process, until I called on the 22nd of January 2025 only to be transferred from one agent to another '' SORRY I WILL TRANSFER YOU TO GROUPSCHEME DEPARTMENT"', I spent two hours on the phone using my airtime with out any assistance instead some agents were laughing at me.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
24 Jan 2025, 09:48Good day User S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Jan 2025, 09:48
Official
Good day User S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
US
User S's updateReviewer Update
17 Feb 2025, 14:12Good day Old Mutual Complaints Management
Following on response you made on the 24 Jan 2025. I received an email from one of your complaints specialist, NAZRUWESA JOHNSON in Pinelands on the 24th of Jan 2025 saying he was trying to call me, but my phone does not exist. I noticed the number he had was incorrect and I gave him a correct one since then I did not hear from him. I have been following up with him via emails and telephone with no response.
Following on response you made on the 24 Jan 2025. I received an email from one of your complaints specialist, NAZRUWESA JOHNSON in Pinelands on the 24th of Jan 2025 saying he was trying to call me, but my phone does not exist. I noticed the number he had was incorrect and I gave him a correct one since then I did not hear from him. I have been following up with him via emails and telephone with no response.
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User S's update17 Feb 2025, 14:12
Reviewer Update
Good day Old Mutual Complaints Management
Following on response you made on the 24 Jan 2025. I received an email from one of your complaints specialist, NAZRUWESA JOHNSON in Pinelands on the 24th of Jan 2025 saying he was trying to call me, but my phone does not exist. I noticed the number he had was incorrect and I gave him a correct one since then I did not hear from him. I have been following up with him via emails and telephone with no response.
Following on response you made on the 24 Jan 2025. I received an email from one of your complaints specialist, NAZRUWESA JOHNSON in Pinelands on the 24th of Jan 2025 saying he was trying to call me, but my phone does not exist. I noticed the number he had was incorrect and I gave him a correct one since then I did not hear from him. I have been following up with him via emails and telephone with no response.
Old Mutual's replyOfficial
18 Feb 2025, 09:06Good day User,
Thank you for reaching out. We have communicated with Nazruwesa regarding your correct contact number. You can expect feedback shortly from our team.
Regards
Old Mutual Complaints Management
Thank you for reaching out. We have communicated with Nazruwesa regarding your correct contact number. You can expect feedback shortly from our team.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Feb 2025, 09:06
Official
Good day User,
Thank you for reaching out. We have communicated with Nazruwesa regarding your correct contact number. You can expect feedback shortly from our team.
Regards
Old Mutual Complaints Management
Thank you for reaching out. We have communicated with Nazruwesa regarding your correct contact number. You can expect feedback shortly from our team.
Regards
Old Mutual Complaints Management
US
User S's updateReviewer Update
24 Feb 2025, 13:43I have not received any call from him.
US
User S's update24 Feb 2025, 13:43
Reviewer Update
I have not received any call from him.
Old Mutual's replyOfficial
27 Feb 2025, 11:03Good day,
Kindly provide us with your OLCMAN ref in the email subject line and we will have one of our complaints assessors contact you and rectify your enquiry.
Regards
Old Mutual Complaints Management
Kindly provide us with your OLCMAN ref in the email subject line and we will have one of our complaints assessors contact you and rectify your enquiry.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Feb 2025, 11:03
Official
Good day,
Kindly provide us with your OLCMAN ref in the email subject line and we will have one of our complaints assessors contact you and rectify your enquiry.
Regards
Old Mutual Complaints Management
Kindly provide us with your OLCMAN ref in the email subject line and we will have one of our complaints assessors contact you and rectify your enquiry.
Regards
Old Mutual Complaints Management