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Sinovuyo S
1 reviews | Active since Oct 2023
18 Oct 2023, 12:25
There was a policy that was opened 3with out my consent or knowledge I called their call centre lodged ***** complaint via emails using GSE@oldmutual
There was a policy that was opened 3with out my consent or knowledge I called their call centre lodged ***** complaint via emails using *** with all those attempts no feedback the query has not been resolved instead onother policy was opened again after I stoped the 1st 3 policies
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
18 Oct 2023, 12:36Dear Sinovuyo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply18 Oct 2023, 12:36
Official
Dear Sinovuyo
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
SS
Sinovuyo S's updateReviewer Update
18 Oct 2023, 12:55If possible can I get an estimated wait time for response I have been waiting for more than 2months already I really want to know who is behind this *****ulent policy take out
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Sinovuyo S's update18 Oct 2023, 12:55
Reviewer Update
If possible can I get an estimated wait time for response I have been waiting for more than 2months already I really want to know who is behind this *****ulent policy take out
Old Mutual's replyOfficial
18 Oct 2023, 13:54 Dear Sinovuyo, we will update you shortly regarding the turnaround time.
Old Mutual's reply18 Oct 2023, 13:54
Official
Dear Sinovuyo, we will update you shortly regarding the turnaround time.