There is too much ***** in this company and they are taking advantage of people

I’ve always heard stories about Old Mutual South Africa but now I can attest that there’s too much ***** that is happening in the company.

My mom she has policies with Old Mutual South Africa, so early this year around March I decided to go through her policies just to make sure that everything is okay and she doesn’t take all those unnecessary policies.

As she is working for government, policies are deducting from their salary advice, so I have asked her to request three latest payslips. Then while we were going through the payslips I have noticed that there is a policy that she was not aware of.

I asked her to visit the branch and enquire about it , they checked for her and they did their investigations. So someone from Old Mutual South Africa opened the policy in 2023, fordged the signature using my mom’s name and surname which was not even close to her signature. And there was another that was going to start in April that she knows nothing about it.

Their investigations were concluded and and they said they will pay back all the instalments that were deducted since 2023. Since then she has been following up on the progress of the refund but they are giving her run around. She has been calling their call centre since march dealing with their rude staff till today and they are not giving her a straight answer about the refund.

It is very disappointing that they are taking advantage of old people, open policies and deduct money from their salaries because they know that they won’t see it because it’s not a debit order that will report to their phones and they know that they don’t check their salary advance.

And how come they don’t see who opened that particular policy? They are protecting their staff because obviously they know who registered the sale on their system.

They have seen the error or whatever they call it now what is it difficult for them to pay the money back?

I believe Old Mutual South Africa is a big and trusted company by many people especially our parents and I am wondering how many people that are being ****med like this and unfortunately they don’t get time to check and see that they are being ****med.