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Avela N

1 reviews | Active since Jun 2026

01 Jun 2026, 11:58

There has been policy opened without my consent by Old Mutual from 2021, whenever they close the current policy a new one is being opened

There has been policy opened without my consent by Old Mutual from 2021, whenever they close the current policy a new one is being opened. I am so tired of their poor service and the worst is I’ve never even opened a policy with them. They are a bunch of ****mers

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Replies (8)
Old Mutual
Old Mutual's reply01 Jun 2026, 12:42
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply01 Jun 2026, 12:42
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply01 Jun 2026, 12:43
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply01 Jun 2026, 12:44
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply01 Jun 2026, 12:45
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply01 Jun 2026, 12:45
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
AN
Avela N's update01 Jun 2026, 13:03
Reviewer Update
You better get back to me with tangible feedback, also I just spoke with one of your consulted and I was told I won’t be refunded my money because according to your “system” it doesn’t appear as a ***** case.
Old Mutual
Old Mutual's reply01 Jun 2026, 13:43
Official
Good Day Avela,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management